As a member of ARLA Propertymark & NAEA Propertymark, TomkinsDavis aim to provide the highest standards of service to all buyers, sellers, landlords and tenants, but to ensure that your interests are safeguarded we offer the following:

If you believe you have a grievance, please write in the first instance to Mr Pavan Sagoo (FARLA) at the address below:

TomkinsDavis

The grievance will be acknowledged within three days, investigated thoroughly in accordance with established “in-house” procedures and a reply sent to the complainant within fifteen days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation or more than eight weeks have passed since the complaint was first made, the complainant can request an independent review from The Property Ombudsman without charge.

The complainant has 12 months to refer a complaint to The Property Ombudsman.

The Property Ombudsman Limited

Registered Office

Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

01722 333306

If you feel your complaint has not been satisfactorily dealt with by us and the redress scheme, you can send your complaint to Propertymark by going to the Propertymark website and downloading a complaint form.

Propertymark investigates complaints against their members where there is evidence an agent has breached their Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.